Below is a selection of the most FAQs that we receive. If however your question is not answered here, please feel free to contact us. We aim to offer the best service possible, to ensure that your day with Beics Betws is a wonderful introduction to MTB riding, and the beautiful countryside that North Wales, and Snowdonia has to offer.
No- small scratches and scuffs are what we would expect to occur in most normal use situations. After all it is a piece of equipment intended for use in the mountains and forests.
Broken and bent parts will be charged for.
We will be reasonable in all evaluations. We don’t want you going out and being so fearful of damaging the bike that you don’t enjoy the ride.
Again we will be reasonable, so a few minutes won’t matter you won’t be charged.
If the bike’s return time is somewhat excessive, a charge may be made, if it means we are unable to get the Bike ready for re- rental that day. We may charge you for a full days rental if you took out a half day rent and returned an hour overdue.
Again you should not concern yourself too much about this. If you have a phone signal and can let us know of a late return that would useful. An SMS to our mobile number will work better in the weak signal areas.
Half day for an electric bike is 3.5hrs
Call us if possible. Get to the nearest road and try to phone us again when you have a signal and we will come and pick you up. If you have an accurate GPS position and you can phone then we may be able to pick you up even in the mountains and forest.
No, if it’s an unpredictable random failure of a bike part, for example Gears, Brakes, Chain etc you won’t be charged. If the bike is un-rideable due to a crash then there will be a recovery charge. This will be based on distance from Betws.
As the bikes are new or nearly new and fully checked out for safety and reliability before you leave Beics Betws we wouldn’t expect any issues other than a puncture.
If I get a puncture and I’m not confident in repairing the Inner tube or replacing the Inner tube what can I do?
Ask for help from other bikers if there are any.
Please tell us before you leave Beics Betws that you lack confidence or experience of repairing a puncture. We can then give you an aerosol can of Tyreweld, a self-repairing and tyre inflating system. If you have unfortunately had to use this then when you return we will have to charge you for the can. Tyreweld isn’t guaranteed to fix a puncture.
We prefer that the existing fitted inner tube is replaced or repaired. No charge is made for using the spare inner tube so long as you bring back the damaged inner tube. On No account must the original damaged Inner tube be discarded in the forests or on the mountains or chucked in a Llyn..
Pedal….. Electric bikes pedal just like normal bikes. Also the good news is that from nearly anywhere in the area returning to Betws is easy as it’s nearly all downhill.
Seriously you probably won’t run out of battery power, they last a surprisingly long time, and we have the largest 500W/H batteries fitted.
Just like driving a normal vehicle you have to manage what’s in the tank, the battery condition is clearly displayed on the control unit on the handlebars.
Hopefully not, but we can supply one for you to take. But must be returned with the bike of course.
Sorry no, only a sink. We do supply blue paper roll to help you clean yourself down with. The changing cubilcles have Infra Red heat lamps for the cooler days as the room itself is not heated.
Any level above absolute beginner. There are different routes and terrains for all levels of abilities. Its possible and smooth enough to ride around the Forest fire roads (Double Track) towing a trailer or Tag-a-long for the kiddies if you have the legs for it?
Or if you are in to purpose made Single track then the tracks of Penmachno or Gywidir Bach and Gywidir Mawr (Old name Marin) are right on our doorstep. These require good Red Route level technique. They are physically and mentally tough.
Yes Trailers can be fitted on to Electric bikes but please keep your speed down for the passenger’s sake.
We recommend that the trailer passenger wear protective glasses to protect from stones that may be flicked up from the rear wheel of the bike in front. This is more so when the bike doing the towing is an Electric bike.
All sorts. The good news is when it’s really windy the trees in the forests protect you from almost all of the wind. You should not be put off riding here on windy days, it’s still great.
Hardtail: These bikes have a suspension fork in the front to help absorb impact on the front wheel, but the rear of the bike has no suspension—ergo a hardtail.
Most hardtails have the ability to lock out the front fork for times when a fully rigid bike is desired.
A bike that fits well and is right for your height, flexibility and riding style is a bike you’ll love riding. A properly fitting bike can improve your handling and confidence on the trail to help you tackle more technical and challenging rides.
How mountain bikes are sized: Mountain bikes come in standard sizes (S, M, L) and are generally similar across brands. Sizes generally correspond to your height. Many bike manufacturers include size charts that list a height range for each bike size. If you’re in-between sizes, it’s best to err on the smaller side as more sizing accommodations can be made with a smaller frame than with one that’s too large. To learn more about choosing a mountain bike, see our photo Frame Size giude.
Brakes either act on the rim of the wheel or a braking disc which is attached to the hub.
Rim brakes are simple, but affected by water and damage to the rim, while disc brakes are more complex but provide more consistent and powerful braking.
Most bikes use external gear mechanisms, known as derailleurs, to move the chain around different sized toothed wheels, called the ‘cassette’, on the wheel and ‘chainrings’ at the pedal end. The smaller the chainring, or the larger the rear sprocket on the cassette, the lower and easier the gear.
A less common type of gear system hides the mechanism inside the rear hub, but don’t have quite the wide range of ratios provided by derailleurs.
Pedals come in three varieties: ﬂat, clip-and-strap, and clipless.
Flat pedals are found on many bikes and are the simplest type. They have a ﬂat area on either side where you place your feet. High-tech versions come with squared-off steel studs screwed into the body that help soft-soled shoes grip them.
Clip-and-strap pedals have a metal or plastic cage that wraps round the front of your foot to hold it in the right place on the pedal, combined with a leather or plastic strap to keep it in place. They’re now fairly uncommon, but were once the dominant way riders kept their feet on the pedals.
Clipless pedals have almost entirely replaced clip-and-strap pedals for serious cycling. They comprise a cleat on the shoe that fastens into a pedal that has a mechanism rather like a ski binding. Clipless pedals for mountain biking have small cleats that sit in a recess in the sole so the rider can still walk in the shoes.
Besides their applications—road and mountain bikes have some main differences. Mountain bikes have a suspension system, larger, knobby tires and flat handlebars. Road bikes have lower-volume tires, and drop bars. Each is designed for comfort and efficiency on- or off- road